Home Retention Team

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American Home Mortgage Servicing, Inc. has a team of associates dedicated to helping borrowers work through financial difficulties. In fact, American Home Mortgage Servicing, Inc. is one of the nation’s top-rated loan servicing companies just for this reason.

Home Retention Team

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The Home Retention Team is:

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  • Experienced – typically with 5-8 years of experience working with borrowers facing financial difficulties
  • Well-Trained – completes 120 hours of training before ever taking a call and as much as 40 hours per year of specialized training
  • Empowered – to work things out directly with the borrower and make recommendations for approval.
  • Compassionate – they know the importance of homeownership and they want to help people get through their difficulties as successfully as possible

How to Get Help

Call Us
If you’re facing a tough situation, the best thing to do is contact us as soon as possible. You can speak with a Home Retention Team member by calling 877.304.3100. The only way we can help is if we’re able to communicate with you.

Request Help Online
You can also log in to your account and request help online at Payment Help. There you’ll find answers to frequently asked questions, necessary forms and other materials to help you through this process.

Get Help In Person
American Home Mortgage Servicing, Inc. has a homeownership preservation team that visits various cities for several days at a time to meet, in person, with borrowers facing financial difficulties.
Additional Information
Find out more about the impact of past-due payments and foreclosures.

 Past-Due Fact Sheet

 Foreclosure Fact Sheet

Credit Counseling
American Home Mortgage Servicing, Inc. provides borrowers facing financial difficulties with free credit counseling through its partnership with national non-profit organizations dedicated to helping consumers manage their debt. These credit counselors may be able to help you with budgeting and make recommendations about lowering your monthly expenses.

Financial Literacy
American Home Mortgage Servicing, Inc. supports several organizations dedicated to financial literacy that help educate consumers on borrowing and financial management.

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Home Retention Team
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